Hello ,
I have two main issue. First one is while downloading excel file XLS format is created. And that causes some values to turn into like date instead of number. So i need XLSX file. Is it fixable? Also i can not get report from analysis there is an issue there and it wasnt happenning before i get premium.
WebCeph Manager
Dear Doctor, Thank you for your inquiry. We will carefully review the possibility of enabling XLSX format for Excel file downloads. However, due to the current update priorities and our ongoing development schedule, please understand that even if this option is approved, it may take some time to implement. As for the second issue regarding the analysis report, after conducting tests, we have confirmed that the feature is currently functioning correctly. We apologize for any inconvenience caused. Could you kindly provide a screenshot or screen recording of the issue you’re experiencing? Sending it to our administrator’s email (admin@assemblecircle.com) would greatly assist us in identifying and resolving the problem more quickly and accurately. Thank you for your cooperation. Sincerely, WEBCEPH
ahmad59262
Why, after ten days, you took 10 dollars from me, I'm subscribed, but a subscription for one month, not why did I take it again?
WebCeph Manager
Dear Doctor, Thank you for your inquiry regarding the payment issue, and please accept our sincere apologies for any confusion caused. We would like to clarify the details of your subscription payments. Your initial subscription began on August 2nd, with payments scheduled on the 2nd of each month. However, the payment for September 2nd failed and was successfully processed later on September 19th. The payment for October was processed as scheduled. The failure of the September 2nd payment was due to a server upgrade, which delayed the payment request. Once the system was fully restored, the payment was successfully processed on September 19th. Since payments are made according to the usage period, the recurring monthly charges for August, September, and October are valid and correctly processed. We sincerely apologize for any inconvenience this may have caused and assure you that we are committed to providing a seamless service experience moving forward. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and continued support. Sincerely, WEBCEPH
WebCeph™
WebCeph Manager
Dear Doctor, Thank you for bringing the issue to our attention. We have identified and resolved the problem promptly. Please try again, and if the issue persists or if you have any further inquiries, do not hesitate to reach out. Thank you.
drmehmetdas
it works thanks!
maulana.morgan
Hallo i have aqustion.
maulana.morgan
Hallo i have aqustion.