
I have an issue with uploading frontal photo since yestrday
kindly advise
WebCeph Manager
Dear Doctor, Thank you for letting us know about the problem. Currently, when we test it, it is confirmed that it is uploaded normally. In some cases, if the image is partially damaged during the process of transferring it to the PC after taking the photo, uploading may not be possible. Could you please confirm if this issue occurs consistently when creating new patient records or uploading other images? To check the cause of the problem, I would like to ask if it would be possible to send the original image with the upload error to this email[admin@assemblecircle.com]. As soon as the problem is confirmed, we will quickly provide you with improvements or countermeasures. thank you.
WebCeph™

WebCeph Manager
Estimado/a Doctor/a, gracias por contactarnos. Hemos verificado mediante pruebas que la función de carga de imágenes está funcionando correctamente. Sin embargo, en algunos casos, puede haber dificultades si la imagen se ha dañado o alterado durante el proceso de transferencia al PC. ¿Podría verificar si este problema persiste al crear un nuevo registro de paciente o al cargar una imagen diferente? Para ayudarnos a identificar la causa, le agradeceríamos si pudiera enviarnos la imagen original que generó el error de carga a la siguiente dirección de correo electrónico: admin@assemblecircle.com. Una vez recibida, le informaremos sobre cualquier mejora o solución necesaria. Muchas gracias.