GROUP
PLUS
BUG IN "SAVE AS IMAGE"
eniafrancesco95
I want to save the analisys as image but when I click Save as image it saves just the analisys lines and measures and not the cephalography
WebCeph Manager
United States
Others
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WebCeph Manager
Dear Doctor, Thank you very much for your inquiry. To include the cephalogram image when saving the analysis as an image, please enable the “Ceph Print” toggle located on the right side of the analysis screen. This feature is available exclusively to Premium members, and it allows both the cephalometric tracing and the cephalogram to be included when exporting the report or using the “Save as Image” function. If you have any further questions, please do not hesitate to contact us again. Thank you for using WEBCEPH.
eniafrancesco95
Italy
Orthodontist
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eniafrancesco95
That's not fair. I could do it before with my plus account
WebCeph Manager
United States
Others
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WebCeph Manager
Dear Doctor, Thank you very much for your message. We understand your concern, and we sincerely apologize for any confusion. There was indeed a period during which the feature to save analysis images with the cephalometric X-ray was temporarily accessible to Plus members. However, this was due to an unintended system configuration, and once identified, the settings were corrected accordingly. We kindly inform you that this feature is an exclusive function of the Premium membership. We greatly appreciate your understanding and continued support. If you have any further questions or need assistance, please don’t hesitate to reach out to us. Warm regards, WEBCEPH Team