GROUP
PREMIUM
Clarification on WebCeph Payment Duration Issue
pmshstg
Dear WebCeph Support Team,
While attempting to make a payment for a one-year subscription, the transaction was unfortunately processed for only one month. I would like to continue with the one-year plan as originally intended.
Kindly let me know:
Is it possible to make an additional payment now for the remaining 11 months?
What is the procedure to upgrade or extend the current one-month plan to a one-year plan?
WebCeph Manager
United States
Others
Add Friend Open discussion
WebCeph Manager
Dear Doctor, Thank you for contacting us. Unfortunately, there is currently no option to automatically switch or upgrade from a monthly plan to a yearly plan once the monthly payment has been processed. To proceed with a yearly subscription, you will first need to cancel your current monthly subscription, and once your account returns to the Free plan, you can resubscribe by selecting the one-year plan. To cancel your subscription, please follow these steps: Go to [Account] > [Payment Method] > [Unsubscribe]. We appreciate your understanding. If you have any questions or need assistance during the process, please feel free to reach out to us at any time. Thank you.