GROUP
PREMIUM
Unable to upgrade my account to Premium
eniafrancesco95
Hi, I have issues trying to upgrade my account to Premium. When I click on PayPal it opens a blank page and if I close it there is a dialog that asks for the PayPal login. I put username and password but it does not work and stays blocked.
WebCeph Manager
United States
Others
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WebCeph Manager
Dear Doctor, Thank you for your inquiry, and we sincerely apologize for the inconvenience you have experienced during the upgrade payment process via PayPal. After contacting PayPal directly regarding the issue you reported, we have confirmed that our WEBCEPH PayPal account is fully active and has no restrictions. Therefore, the issue may be related to a temporary connection error caused by specific browser settings or regional limitations. PayPal has advised that you contact your local PayPal customer support (www.paypal.com) to check if there are any account-related or region-specific payment restrictions that may be affecting your transaction. To help resolve this as quickly as possible, we would be happy to cancel and refund your current Plus subscription. Once your account returns to the Free plan, you will be able to try subscribing to the Premium plan again. Would you like us to proceed with the cancellation and refund? Please let us know, and we’ll be happy to assist further. Warm regards, The WEBCEPH Team
eniafrancesco95
Italy
Orthodontist
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eniafrancesco95
Yes, let's try this way
eniafrancesco95
Italy
Orthodontist
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eniafrancesco95
I'm waiting for you
WebCeph Manager
United States
Others
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WebCeph Manager
Dear Doctor, We would like to inform you that your current Plus subscription has been successfully cancelled, and the recent transaction has been fully refunded. You should see the refund reflected in your PayPal account shortly, depending on your bank or card issuer’s processing time. Your WebCeph account has now returned to the Free plan, and you are welcome to subscribe to the Premium plan at any time via our website. Should you encounter any further issues or have any questions, please don’t hesitate to reach out. We’re always here to help. Thank you again for your patience and understanding.