Problems with Webceph analysis

inalme.85 Sep 08, 2023

Hi, I’m having problems with the report of the analysis, the chart doesn’t show all the results. It shows the results of the attached image only.

Comments 9

WebCeph Manager

1 year, 10 months ago

Dear doctor, Thank you for bringing the issue to our attention. We appreciate your report, and we will promptly investigate and work to resolve the issue. Thank you. Sincerely, WEBCEPH

inalme.85

1 year, 9 months ago

Hello, I’m still having the same problem, please help.

WebCeph Manager

1 year, 9 months ago

Dear doctor, sorry that the problem has not been resolved yet. Since receiving your query, we have made efforts to reproduce and address the issue you raised. However, we have been unable to replicate the problem in our environment. Could you please provide information about the current user environment you are using? This includes details such as whether you are using Windows, a MacBook, or an iPad, as well as the browser you are using (Chrome, Edge, Firefox, etc.) and its version. Your assistance in providing this information would be greatly appreciated. Thank you.

aaronerojas

1 year ago

I am having the same issue. I notice it happens only on my iPad. I’m using an iPad Pro and I have the same problem. When o use a windows pc, the problem is gone. Can you please help

aaronerojas

1 year ago

I am having the same issue. I notice it happens only on my iPad. I’m using an iPad Pro and I have the same problem. When o use a windows pc, the problem is gone. Can you please help

WebCeph Manager

11 months, 3 weeks ago

Dear Doctor, We apologize for any inconvenience you may have experienced while using WEBCEPH. We have addressed and resolved this issue. However, should the problem persist or if you encounter any other issues, please do not hesitate to contact us again. Thank you for your understanding. Sincerely, WEBCEPH

dr_alaa_alaskar

10 months, 1 week ago

I downloaded the app on my Mac laptop but it’s not working

WebCeph Manager

10 months, 1 week ago

Dear Valued User, We apologize for the inconvenience you have experienced. Following a recent server update, we have identified a compatibility issue with the WEBCEPH application. We are working diligently to resolve this issue, but it may take some time. In the meantime, we recommend accessing WEBCEPH through a web browser (such as Chrome or Firefox) on a laptop or desktop, rather than using the WEBCEPH app, as all features should function normally in that environment. We sincerely apologize once again for the inconvenience and appreciate your patience while we work to resolve the issue. Yours sincerely, WEBCEPH

WebCeph Manager

10 months, 1 week ago

Dear Doctor, We have resolved the issue caused by the recent server crash, which prevented the extraction of PDF reports on the WEBCEPH mobile application. We are pleased to inform you that the feature is now fully operational, and you can now download reports via the WEBCEPH app as expected. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience while we worked to resolve it. We remain committed to providing you with the best possible service and continuing to strive for excellence. Thank you. Sincerely, WEBCEPH

STUDY GROUP

GROUP