Dear Doctor, Thank you for contacting us. Unfortunately, there is currently no option to automatically switch or upgrade from a monthly plan to a yearly plan once the monthly payment has been processed. To proceed with a yearly subscription, you will first need to cancel your current monthly subscription, and once your account returns to the Free plan, you can resubscribe by selecting the one-year plan. To cancel your subscription, please follow these steps: Go to [Account] > [Payment Method] > [Unsubscribe]. We appreciate your understanding. If you have any questions or need assistance during the process, please feel free to reach out to us at any time. Thank you.

Dear Doctor, Thank you for reaching out to us. The PayPal error message stating, “Sorry, we couldn’t set up your subscription using the card you selected” typically occurs due to restrictions placed by the card issuer on recurring or international transactions. It may also result from insufficient balance, authentication failure, or the use of a virtual/prepaid card. We recommend trying a different card, or contacting your card provider to confirm whether international and recurring payments are permitted on your account. If the issue persists, you may consider using an alternative payment method such as PayLetter. [Alternative Payment Option: PayLetter] Click the “Other options” button located at the bottom right of the payment window to attempt a direct credit card payment. Please let us know if you need further assistance. Sincerely, WEBCEPH Team

Dear Doctor, Thank you for your inquiry, and we sincerely apologize for the inconvenience you have experienced during the upgrade payment process via PayPal. After contacting PayPal directly regarding the issue you reported, we have confirmed that our WEBCEPH PayPal account is fully active and has no restrictions. Therefore, the issue may be related to a temporary connection error caused by specific browser settings or regional limitations. PayPal has advised that you contact your local PayPal customer support (www.paypal.com) to check if there are any account-related or region-specific payment restrictions that may be affecting your transaction. To help resolve this as quickly as possible, we would be happy to cancel and refund your current Plus subscription. Once your account returns to the Free plan, you will be able to try subscribing to the Premium plan again. Would you like us to proceed with the cancellation and refund? Please let us know, and we’ll be happy to assist further. Warm regards, The WEBCEPH Team

Yes, let's try this way

I'm waiting for you

Gracias por ponerse en contacto con nosotros y por ser usuario Premium. Lamentablemente, el análisis de Ricketts que ofrecemos actualmente se basa en los datos disponibles en nuestras fuentes, y por ello incluye únicamente los puntos que ya están incorporados en la plataforma. Si desea utilizar una versión diferente o con más puntos, le recomendamos utilizar la función de análisis personalizado (análisis personalizado por el usuario). A continuación, le compartimos el enlace con las instrucciones para crear su propio análisis personalizado. Esperamos que le sea de ayuda:

https://youtu.be/hfF_UXpK-FU?si=w3AXgOu36rxHh41R

Estimado/a doctor/a, Gracias por su consulta. Es posible agregar puntos personalizados utilizando la función de “Extra Landmark”. Sin embargo, si desea modificar un método de análisis predefinido, esto solo puede hacerse a través de una función especial en la que nuestro equipo administrativo comparte el método con su cuenta mediante el sistema de “compartir análisis”. Le informamos que esta funcionalidad está disponible exclusivamente para usuarios con membresía Premium. Agradecemos su comprensión al respecto. Quedamos a su disposición para cualquier otra consulta. Atentamente, El equipo de WEBCEPH

Hola, ya soy premium, me podría compartir un análisis de ricketts con mas puntos?

Estimado/a Doctor/a, Gracias por su consulta. A continuación, le compartimos el enlace al video tutorial sobre cómo crear medidas personalizadas (custom measurements). Esperamos que este material le sea de ayuda.

https://youtu.be/hfF_UXpK-FU?si=w3AXgOu36rxHh41R

Además, para poder visualizar los resultados comparativos, es necesario ingresar los datos de referencia (valores normales). Si necesita asistencia adicional, no dude en ponerse en contacto con nosotros en cualquier momento.

Grazie

Dear Doctor, Thank you for your inquiry. We have tested the PDF report function on our end and confirmed that it is displaying correctly. To better understand the issue you are experiencing, could you kindly send a screenshot of the PDF file where the facial profile appears too small to the following email address? 📧 admin@assemblecircle.com Once we receive the image, we will review it and provide guidance on how to resolve the issue. Thank you for using WEBCEPH. Sincerely, WEBCEPH Team

Prezado(a) doutor(a), Agradecemos pelo seu contato. As imagens radiográficas são compostas, por padrão, por pixels. Por isso, é necessário realizar uma calibração para converter essas medidas em unidades reais, como milímetros (mm). Esse processo de Calibração do Tamanho da Imagem (Image Size Calibration) permite obter medições de distância, resultados de análise e sobreposições (superimposition) mais precisos nos registros dos pacientes. Para realizar a calibração, clique no botão [Image Size Calibration] na tela de análise. Uma régua virtual vermelha aparecerá na imagem. Arraste as duas extremidades dessa régua para alinhá-la com uma régua de comprimento conhecido visível na imagem da radiografia. O sistema calculará automaticamente a proporção de Pixels por Milímetro (PPM). Você poderá escolher o comprimento da régua virtual entre 10mm, 20mm ou 30mm. Recomendamos selecionar o comprimento que melhor coincida com a régua real mostrada na imagem para uma calibração mais precisa. Após concluir a calibração, você pode clicar em [Set Calibration as Default] para definir o valor de PPM como padrão para todas as imagens que forem carregadas no futuro. A partir daí, a opção [Apply Preset Calibration] será ativada automaticamente, e o valor salvo será utilizado sem necessidade de nova calibração. Essa função foi criada para reduzir a repetição do processo de calibração, especialmente em clínicas que utilizam continuamente o mesmo aparelho de raios X. Se desejar aplicar uma calibração diferente em uma imagem específica, basta desativar a opção [Apply Preset Calibration] nessa imagem, e o novo valor de PPM informado manualmente será salvo e aplicado. A calibração correta da imagem é essencial para garantir uma análise cefalométrica precisa. Se precisar de mais assistência, não hesite em nos contatar. Atenciosamente, Equipe WEBCEPH

Dear Dr. Tim Noeke, First of all, we would like to express our sincere gratitude for your continued trust and use of WEBCEPH over the past three years. Regarding the issue you raised, we would like to inform you that there have been no recent changes made to the AI model used in WEBCEPH for cephalometric analysis. However, we would like to ask if the cephalometric images you upload are consistently captured under the same size and conditions. Upon reviewing the example you provided, it appears that the image may be somewhat close-up, particularly with the occipital region cropped, which is different from the images used during the training of our AI model. WEBCEPH’s landmark detection process follows three steps: 1) Facial region detection 2) General landmark detection 3) Refinement of each landmark within a localized region. If the uploaded image is too close-up, the initial facial region detection may result in a narrower detection range. This can lead to posterior landmarks, such as articulare, being incorrectly positioned more anteriorly than usual. If possible, we recommend using images with a broader region of interest (ROI) during acquisition to ensure more accurate landmark detection. We deeply appreciate your continued use of WEBCEPH and are committed to providing the most accurate and reliable service to support your clinical practice. Should you have any further questions or require assistance, please don’t hesitate to contact us. Sincerely, WEBCEPH Support Team