We sincerely apologize for the inconvenience caused by the image upload issue. We have tested the upload function once again on our side and confirmed that it is currently working normally. Unfortunately, we were not able to reproduce the issue you are experiencing. To help us better understand the problem, could you kindly provide us with some additional details? For example, which browser did you use, and does the same error occur when trying from another device or under different network conditions? Your feedback will be greatly appreciated and will assist us in identifying the cause more accurately.

Dear Doctor, Thank you for your inquiry. After testing, we have confirmed that the image upload function is working normally. However, in some cases, difficulties may occur if the image is partially corrupted or damaged during the transfer to the PC. Could you please check whether this issue continues to occur when creating a new patient record or when uploading a different image? To help us identify the cause, we kindly ask you to send the original image file that failed to upload to the following email address: admin@assemblecircle.com. Once we have reviewed the file, we will provide you with the necessary improvements or solutions. Thank you very much.

Egregio Dottore, la ringraziamo molto per la Sua gentile richiesta. Può trovare e scaricare la Guida alla conformità al GDPR in fondo al sito WEBCEPH. Link: https://webceph.com/en/policy/eu/GDPR_compliance_guide Cordiali saluti, WEBCEPH

Dear Doctor, You can register your new card directly on the PayPal website (https://www.paypal.com). After completing this, please return to WEBCEPH and resume your subscription. From the next billing cycle, payments will be automatically processed with the updated card. Alternatively, you may also use another payment method, Payletter, instead of PayPal. This option will be available once your current membership period ends and your account is switched to the Free Plan. To proceed, simply click “Other Options” at the bottom right of the payment page. Sincerely, WEBCEPH

Ok

Cómo elimino mi cuenta de web ceph y como deshabilito mi tarjeta de crédito?

Ingrese a cuenta y solo me sale editar mi perfil y editar nombre y logo de la clínica . Nada sobre editar el pago

Hola buen día. Igual yo tengo esa duda. No he podido cancelar la suscripción me meto a mi cuenta pero no me arroja la opción de cancelar suscripción, cabe mencionar que la app la tengo instalada en una tableta y no se si sea por eso que no me d la opción... necesito su ayuda por favor

Buenos dia como puedo eliminar los valores numericos de la cefalica del calco como tal los va

Como podría eliminar una categoría que cree, por ejemplo: si creé doble categoría de tejidos blandos como elimino una de ellas.

Hola quisiera saber porque me aparecen los números del análisis superpuestos al costado de la imagen?

Dear Doctor, Thank you very much for your valuable feedback. From the image you attached, it seems that the X-ray has insufficient margin at the lower area, which may cause the chin to be cropped. We kindly suggest ensuring that enough margin is included at the bottom of the X-ray image before uploading it. We truly appreciate your opinion, and we will discuss this matter with our technical team to explore possible improvements in the future. Thank you again for using WEBCEPH.

Estimado usuario, Gracias por su consulta e interés en WEBCEPH. Nos complace informarle que no existe un límite en la cantidad de pacientes que se pueden cargar, incluso en la membresía gratuita. La diferencia entre los planes de membresía radica en las funciones disponibles y no en el número de pacientes que puede registrar. Si tiene más preguntas o necesita asistencia adicional, por favor no dude en contactarnos. Atentamente, WEBCEPH

Dear Doctor, Thank you for your interest in integrating WEBCEPH into your patient management app. For inquiries regarding the issuance of a Partner API Key, please contact us at admin@assemblecircle.com and provide detailed information about your product. Our team will guide you through the application process. Thank you.

Thanks for the reply, we will send an email.

Prezado Dr. Paulo Lara, O senhor pode utilizar o recurso de marcadores adicionais (“Additional Landmarks”) para criar de forma personalizada o método de análise desejado. Segue o link com as instruções detalhadas sobre como utilizar os marcadores adicionais:

https://webceph.com/en/student/post/vwuWqKDgLv/?post_page=&index=dashboard

Dear Dr. Egli, Thank you for your inquiry. WEBCEPH is operated in compliance with the European GDPR, which aligns closely with the Swiss FADP. Data is encrypted in transit and at rest, stored in GDPR-compliant jurisdictions, and managed according to our published Privacy Policy and Terms of Use. While we do not offer separate SLAs, these documents outline our data protection measures and procedures. We recommend reviewing them with your legal advisor for compliance with Swiss law. If you have further questions, please feel free to contact us. Sincerely, WEBCEPH